Refund Policy

Introduction

At Gentle Meadow Path, we strive to provide exceptional makeup artistry and beauty services to all our clients. This Refund Policy outlines our procedures regarding payments, cancellations, and refunds. By booking our services, you agree to the terms of this Refund Policy.

Payment Terms

Deposits

To secure your booking, a non-refundable deposit of 30% of the total service cost is required at the time of booking. This deposit confirms your appointment and is applied toward your final payment.

Payment Methods

We accept the following payment methods:

• Cash
• Bank transfers
• Major credit and debit cards

Final Payment

The remaining balance is due on or before the day of service. For wedding bookings and large events, full payment is required 7 days prior to the event date.

Cancellation Policy and Refunds

Client Cancellations

Our refund policy for cancellations is as follows:

• Cancellations more than 14 days before the scheduled service: The deposit is non-refundable but may be transferred to a new booking within 3 months of the original date, subject to availability.
• Cancellations between 7-14 days before the scheduled service: 50% of the total service fee will be charged. If you've paid in full, a 50% refund will be issued.
• Cancellations less than 7 days before the scheduled service: No refund will be issued. The full amount is payable.

Special Circumstances

We understand that emergencies and unforeseen circumstances can occur. In cases of serious illness, bereavement, or other exceptional situations, please contact us as soon as possible. Refunds or rescheduling in these situations will be considered on a case-by-case basis and may require documentation.

Service Provider Cancellations

In the rare event that we need to cancel your appointment due to illness, emergency, or other unforeseen circumstances:

• We will make every effort to notify you as soon as possible.
• We will offer to reschedule your appointment at a convenient time for you.
• If rescheduling is not possible or desired, a full refund of any payments made will be provided.
• In the case of a significant emergency that affects a wedding or major event, we maintain a network of qualified makeup artists who may be able to provide services in our place.

Service Satisfaction

Trial Sessions

For bridal and special event makeup, we strongly recommend a trial session. Trial sessions are charged separately and are non-refundable. They provide an opportunity to discuss and adjust the look before your event.

Dissatisfaction with Services

If you are dissatisfied with any aspect of your makeup service, please inform your artist immediately during or right after your appointment. We will make reasonable adjustments to ensure your satisfaction.

Once you have left the premises or the artist has left your location, it is assumed that you were satisfied with the service. Refunds or adjustments requested after this point will be considered on a case-by-case basis and are not guaranteed.

Allergic Reactions

While we use high-quality, professional-grade products and take all necessary precautions, individual skin reactions can occur. If you experience an unexpected allergic reaction to products used:

• Contact us immediately with details and, if possible, photos of the reaction.
• Seek appropriate medical attention if necessary.
• Refunds in these situations will be considered on a case-by-case basis.

We strongly recommend informing your artist of any known allergies or sensitivities before your service.

Gift Certificates

Gift certificates and prepaid services:

• Are non-refundable but are fully transferable to another person.
• Have a validity period of 6 months from the date of purchase, unless otherwise specified.
• Cannot be exchanged for cash or combined with other promotions.
• Must be presented at the time of service.

Workshops and Group Lessons

For makeup workshops and group lessons:

• Cancellations more than 14 days before the workshop: Full refund minus a 10% administration fee.
• Cancellations between 7-14 days before the workshop: 50% refund.
• Cancellations less than 7 days before the workshop: No refund.
• You may transfer your booking to another person at no additional cost by notifying us in advance.

If we cancel a workshop, you will be offered a full refund or the option to transfer to another date.

Product Purchases

For any makeup or skincare products purchased from us:

• Unopened products in original packaging may be returned within 14 days for a full refund or exchange.
• We cannot accept returns on opened or used products unless they are defective.
• If a product is defective, please contact us within 14 days of purchase for replacement or refund.

Refund Processing

When a refund is approved:

• Refunds will be processed to the original payment method when possible.
• Credit card refunds typically take 5-10 business days to appear on your statement, depending on your financial institution.
• Bank transfer refunds may take 3-5 business days to process.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any modifications indicates your acceptance of the updated policy.

Contact Us

If you have any questions about our Refund Policy or need to request a refund, please contact us at:

Gentle Meadow Path
Studio 29 Florence Road
Clarkbury SM3 9QR
Phone: +445985719808
Email: [email protected]
Registration: 19915837